Jelly Snake Support

Effective date: October 9, 2026

Product: Jelly Snake: Tail Escape (蛇蛇拆拆)

Publisher: Guangshun Wang

Contact: devxiu6@gmail.com

Contact

Email devxiu6@gmail.com for bugs, accessibility feedback or privacy questions. Include your iPhone model, iOS version, app version, a short description and steps to reproduce. Screenshots are optional. Do not send credentials or unnecessary personal information. Response times depend on support volume.

How to play

Swipe to turn the snake or select direction buttons in Settings. Turns cannot immediately reverse direction. Eat falling shapes to grow and complete the goal. Walls obstruct movement; crates can be pushed into an empty cell. Bombs hitting the head end the run; bombs hitting the body remove the affected tail section. A free revive is available once per run. The game includes 30 levels and saves progress locally.

Common questions

The game works offline, requires no account, and version 1.0 has no advertisements, subscriptions or in-app purchases. Sound and haptics can be disabled in Settings. Losing local app data can remove progress; we do not have a server copy. Deleting the app removes its local container; offloading may preserve data and device backups may retain copies.

Legal documents

Privacy Policy: https://legal.xiuxiuing.com/jellysnake/privacy-policy.html
Terms of Use: https://legal.xiuxiuing.com/jellysnake/terms-of-use.html
Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/